Use these tips to help us deliver your reward quickly!
1. Make your purchase(s) and submit your reward request during the promotional period.
You must make your purchase and submit your reward claim within the eligible time period specified for each promotion. Make sure you submit your completed form online or through the mail before the promotion submission deadline. You should always try to submit your request 5-7 days before the expiration date in case there are difficulties processing your reward. Please note that we are not responsible for submissions that are lost, damaged, misdirected, delayed or unable to be delivered. Always keep a copy of the original receipt for your records.
2. Complete the Official Reward Claim form in full.
Complete all of the information requested on your Official Reward Claim form. Do not leave anything blank. If we ask for it, we need it to verify your purchase. Print clearly using block letters, preferably with black or blue ink. If we can’t read the information on your form, we will not be able to process it. Sign and date the claim form (if required) and mail prior to the promotion submission deadline—if possible, we recommend mailing a minimum of 5-7 days prior to the submission deadline. If you file online, make sure that you complete all necessary fields and print a copy of your final submission.
3. Review all of the requirements for your reward.
The Official Reward Claim form will list the services and/or products that qualify for your reward. Look for the exact name of the product or service you purchased on this form. If you are unsure if you purchased the required product or service, check with the store where you made your purchase.
Most rewards require you to send specific proofs of purchase so don’t throw anything away! You may be required to send in your original receipt(s). Review your reward form for specific instructions and to ensure it is completed in full, and always keep a copy of anything you mail for your records.
Store Receipt- most offers require you to mail in your original receipt. Always keep a copy for your records. Your photocopies may help us resolve any questions that arise regarding your reward claim. Copies will also be helpful if you need to follow up on your reward submission or if you need the receipt for any subsequent product warranties.
4. Make a photocopy of everything.
Be sure to always keep a copy of everything you submit for your records. Your photocopies may help us resolve any questions that arise regarding your reward claim. Copies will also be helpful if you need to follow up on your reward submission or if you need the receipt for any subsequent product warranties.
5. Properly submit your reward claim.
Submit your completed claim form and any additional requirements online or to the address listed on your Official Reward Claim form. If you mail in your form, make sure you provide the proper postage. Allow 8-12 weeks for your reward to be received, processed and issued. If it has been 12 weeks since you mailed your submission and you have not received your reward, click “Track Your Rewards” to check the status of your submission.
Refer to our Reward Center FAQs section for additional information.